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  • Home > Support > Warranty

    WARRANTY

    Warranty Period

    Product Limited Warranty Period Warranty Support Document
    Mi Power Bank Pro 12 Months Purchase Order No. /Invoice/SN
    Mi Headphones
    Mi In-ear Headphones
    Mi Bluetooth Earphones
    Mi Bluetooth Speaker
    Mi Sphere Camera Kit
    Mi Robot Builder
    Mi Electric Scooter
    Yeelight LED Light Bulb
    Mi Bedside Lamp
    Mi LED Desk Lamp
    Mi Home Security Camera
    Mi Bluetooth Headset Basic with Dock
    Mi Action Camera 4K
    Mi Sports Bluetooth Earphones mini
    Mi Laser Projector 150"
    Mi Smart Plug
    Mi Box S
    Mi Wireless Charging Pad
    Mi Truck Builder Building Kit Toys
    Mi Robot Builder Rover

    RETURN POLICY

    Products purchased from Xiaomi authorized Marketplace sellers are subjected to the authorized Marketplace sellers’ return policy. Therefore, customers may contact the sellers for the return requests.

    LIMITED PRODUCT WARRANTY

    Xiaomi warrants the original purchaser that your Xiaomi product shall be free from defects in materials and workmanship under normal use for a period aforementioned. Xiaomi does not warrant the operation of the product will be uninterrupted or error-free. Xiaomi is not responsible for damage arising from failure to follow instructions relating to the product's usage.

    REMEDIES

    If a hardware defect is found and a valid claim is received by Xiaomi within the Limited Warranty Period, Xiaomi will, at its option and to the extent permitted by law, either (1) repair the product at no charge, using new or refurbished replacement parts or, (2) replace the product with a new or refurbished product. In the event of a defect, to the extent permitted by law, these are your sole and exclusive remedies. Shipping and handling charges may apply except where prohibited by applicable law. This Limited Warranty is valid only in the jurisdictions where the products are sold by authorized Marketplace sellers, and is valid to the extent permitted by the applicable laws of such jurisdictions. Any replacement hardware product or parts will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer, or for any additional period of time that may be applicable in your jurisdiction.

    HOW TO OBTAIN WARRANTY SERVICE

    A Warranty Service Order must be requested from Xiaomi within Limited Warranty Period from the date of receipt of shipment. To request a Warranty Service Order, contact Xiaomi Service Team [email protected] To obtain warranty service, you must deliver the product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Xiaomi. In accordance with applicable law, Xiaomi may require the customer to furnish proof of purchase details and/or comply with registration requirements before receiving warranty service. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that such data, software, or other materials will be lost or reformatted during service, and Xiaomi will not be responsible for any such damage or loss.

    CONTACT XIAOMI

    For customer support, please email us at: [email protected] or access our live service at 1-833-XIAOMI8 (1-833-942-6648) or Chat online (Monday - Sunday: 08:00 AM - 06:00 PM CST)

    EXCLUSIONS AND LIMITATIONS

    This Limited Warranty applies only to the product manufactured by or for Xiaomi, that can be identified by the "Xiaomi" or “Mi” trademark, trade name, or logo affixed to it, and purchased from Xiaomi authorized Marketplace sellers. The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes and the like; (b) Negligence; (c) Commercial use; (d) Modifications to any part of the Product; (e) Damage caused by use with non-Xiaomi products; (f) Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes; (g) Damage caused by operating the Product outside the permitted or intended uses described by Xiaomi or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Xiaomi. Recovery and reinstallation of software programs and user data are not covered under this Limited Warranty. No Xiaomi reseller, agent, or employee is authorized to make any modification, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired.

    IMPLIED WARRANTIES

    Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) shall be limited in duration to the duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation may not apply to you.

    LIMITATION OF DAMAGES

    Except to the extent prohibited by applicable law, Xiaomi shall not be liable for any incidental, indirect, special, or consequential damages, including but not limited to loss of profits, revenue or data, resulting from any breach of express or implied warranty or condition, or under any other legal theory, even when Xiaomi has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you.

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